3999bde Privacy Policy — Your information is safe with us

1 Introduction and applicability

3999bde is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of all our members. This privacy policy document explains how 3999bde collects, uses, and safeguards users' personal information.

This privacy policy applies to the 3999bde website, mobile application, and all related services. When you register, log in, or use any of our services, you automatically become subject to this policy.

3999bde complies with international data protection standards. Our privacy policy is reviewed regularly and updated whenever necessary.

2 What information is collected

3999bde collects only the information necessary to provide our services. A detailed breakdown of the data collected is provided below:

3 How information is collected

3999bde collects information through various methods. Each approach is fully transparent and carried out with your consent:

• Information Provided Directly: Information you provide during registration, the KYC process, or when contacting our support team.
• Automatically Collected: When you use the platform, technical information is collected through cookies and tracking technologies.
• From third parties: Relevant information may be received from payment providers (bKash, Nagad) or identity verification services.
• Public sources: Public databases may occasionally be used for verification to help prevent fraud.

4 Use of data

3999bde uses your information only for specific, legitimate purposes. The primary areas of data use are:

• Account management: To handle registration, login, password resets, and account security.
• Payment processing: To process deposit and withdrawal transactions and maintain financial records.
• Service improvement: To enhance the user experience and develop new features.
• Security and fraud prevention: To detect suspicious activity and ensure the security of the platform.
• Legal obligations: To comply with regulatory requirements and meet legal obligations.
• Customer service: To resolve your questions and complaints.
• Promotional communications: To inform you about bonuses and offers, only with your consent.

5 Data sharing policy

3999bde never sells your personal information. However, limited data may be shared in certain circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Identity verification services: With approved service providers to complete the KYC process.
• Law enforcement agencies: Upon request by authorities pursuant to a court order or valid legal process.
• Regulatory authorities: To meet licensing or regulatory obligations.

When sharing data with third parties, 3999bde ensures they uphold the same privacy standards. All contracted parties are required to sign data protection agreements.

6 Cookie Policy

Cookies are used on the 3999bde website and app. A cookie is a small data file stored on your device that helps improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required to maintain your login session and keep core services running. These cannot be disabled.
• Functional cookies: Remembers your preferences such as language and theme.
• Analytics cookies: Platform usage statistics are gathered to help improve our services.
• Security cookies: Used to detect fraud and protect your account.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working.

7 Data security measures

3999bde uses the latest technology and practices to protect user data. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall protection: An advanced firewall system prevents unauthorized access.
• Two-factor authentication: 2FA is available for added account security.
• Regular security audits: Regular system audits conducted by third-party experts.
• Data backup: Regular data backups are maintained to ensure no information is lost.

8 Your Privacy Rights

Every 3999bde member has important rights over their own data. Contact our support team to exercise any of these rights:

• Right to access your data: The right to know what information 3999bde holds about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your data under certain circumstances.
• Right to restrict processing: The right to request that processing of your data be restricted in certain circumstances.
• Right to data portability: The right to receive your data in a structured, portable format.
• Right to object: The right to object to certain types of data processing.

3999bde will respond to any rights request within 30 days of receipt. Complex cases may require an additional 60 days, and you will be notified if that applies.

9 Data retention period

3999bde does not retain data longer than necessary. Retention periods for different types of information are outlined below:

• Account information: For the duration the account is active and 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Gaming history: For the duration the account is active and 3 years after closure.
• Technical logs: Up to 12 months for security purposes.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

10 Minor Protection

3999bde strictly prohibits anyone under 18 from using the platform. We take special care to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• If a user is confirmed to be a minor, their account is closed immediately.
• Any data collected from minors by mistake is deleted immediately.

11 Privacy Policy updates

3999bde may update this privacy policy from time to time. The method of notification will vary depending on the nature of the changes:

• Minor changes: Will be published on the website with the effective date.
• Major changes: Notice will be given by email or on the platform at least 14 days before the changes take effect.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new Privacy Policy. If you do not wish to accept the new policy, please request account closure.

Last Updated: January 2026 | Version: 2.4

12 Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please reach out to our dedicated Privacy Team:

If your complaint is not resolved to your satisfaction by us, you have the right to lodge a complaint with the relevant data protection authority.